Privacy Policy

17232063 CANADA INC. (operating as “AI Syndicate”, “we”, “us”, or “our”) operates the Syndicate Code website and service from Toronto, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information under Canadian privacy law.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide to us. We identify the purposes for collection at or before the time we collect it:

• Contact information — name, email address, company name. Purpose: to respond to inquiries and provide support.
• Communication content — messages and any other information you include in communications with us. Purpose: to understand and respond to your inquiry.
• Newsletter subscriptions — email address. Purpose: to send product updates (only with your express consent; unsubscribe at any time).
• Pilot requests — name, email, company name, use case description. Purpose: to evaluate and contact you about the pilot program.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Server logs — pages requested, IP address, browser type, referring URL, and timestamp. Purpose: website operation, security monitoring, and analytics.
• Analytics — we use minimal, privacy-respecting analytics that do not track individuals across sites.
• Cookies — essential cookies only for website functionality (authentication, security, preferences). We do not use advertising or tracking cookies.

1.3 No Product Data Collection

Important: Syndicate Code is self-hosted software. When you run Syndicate Code on your own infrastructure, we do not collect, access, or store any data processed by your instance. Your code, approval records, event logs, and session data remain entirely under your control and are never transmitted to us.

2. How We Use Your Information

We use the information we collect only for the purposes identified at the time of collection:

• Respond to your inquiries and provide customer support
• Send you product updates (only with your consent; unsubscribe at any time)
• Evaluate and contact you about the pilot program
• Operate, maintain, and improve our website and services
• Detect, prevent, and address technical security issues
• Comply with our legal obligations

3. Consent

We obtain your consent before or at the time we collect your personal information. Consent may be expressed or implied, depending on the sensitivity of the information and the reasonable expectations in the context.

You may withdraw your consent at any time (subject to legal or contractual restrictions) by contacting us at [email protected]. We will inform you of the implications of withdrawal.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information:

• Service providers — third parties who assist us in operating our website and service (hosting, email delivery); these providers are bound by contractual confidentiality obligations.
• Legal requirements — when required by applicable law, court order, or governmental or regulatory authority.
• Protection of rights — when necessary to protect our rights, privacy, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to the protections described in this policy.

5. Data Retention

We retain your personal information only as long as reasonably necessary for the purposes identified:

• Contact inquiries — 2 years after last contact, or until you request deletion
• Newsletter subscriptions — until you unsubscribe
• Server logs — 30 days maximum

6. Your Rights (PIPEDA)

6.1 Access and Correction

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access your personal information held by us and to request correction of any inaccurate information. We will respond to your access request within 30 days.

6.2 Withdrawal of Consent

Subject to legal or contractual restrictions, you may withdraw consent to the collection, use, or disclosure of your personal information at any time by contacting us. We will inform you of the consequences of withdrawal.

6.3 Challenging Compliance

If you have a concern about our privacy practices, you have the right to complain to the Office of the Privacy Commissioner of Canada:
www.priv.gc.ca — 1-800-282-1376

6.4 How to Exercise Your Rights

To access, correct, or request deletion of your personal information, contact us at [email protected]. We will respond within 30 days.

7. CASL Compliance

The Canadian Anti-Spam Legislation (CASL) governs commercial electronic messages (CEMs). If you receive electronic messages from us, they are sent only with your express consent and include identifying information and an unsubscribe mechanism. To unsubscribe from our communications, contact us at [email protected] or use the unsubscribe link in any email we send.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS/TLS), access controls, and regular security assessments.

No method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer personal information outside Canada, we ensure that the information is protected to a standard comparable to PIPEDA.

10. Accessibility (AODA)

We are committed to accessibility for all users. Our website aims to conform to the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.2 Level AA standards. If you encounter a barrier accessing our website, please contact us at [email protected] and we will work to provide the information in an accessible format.

11. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child without parental consent, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Last updated” date. For material changes, we will provide additional notice via our website or direct communication.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Email: [email protected]
• Mail: Privacy Officer
  17232063 CANADA INC. (AI Syndicate)
  Toronto, Ontario, Canada
• Website: syndicatecode.ca/contact